Question 1

What file formats are included in SVG template packs?

Accepted Answer

Every template pack includes SVG, DXF, PNG, and PDF files. SVG and DXF are the cutting files used by Cricut Design Space and Silhouette Studio. PNG gives you a high-resolution image for reference or print-on-demand use. PDF is included for projects you want to print before cutting.

Question 2

Are the templates compatible with Cricut Design Space and Silhouette Studio?

Accepted Answer

Yes. The SVG files work directly in Cricut Design Space, and the DXF files are optimized for Silhouette Studio. Both file types are also compatible with other cutting software that accepts standard formats, including Canvas Workspace for Brother machines.

Question 3

What is the return policy on digital downloads?

Accepted Answer

Digital downloads are not returnable once accessed, since the files are delivered immediately. If you have a file quality issue, a corrupted download, or something does not open correctly, email us at inkwell-supply@sogoodmail.co and we will resolve it promptly.

Question 4

How do I download my files after purchase?

Accepted Answer

After checkout, you will receive an email with a secure download link. The link is active for 30 days and lets you download the files multiple times. If you do not see the email within a few minutes, check your spam folder. If you still cannot find it, email us and we will resend it.

Question 5

What materials work with each accessory kit?

Accepted Answer

The HTV and Apparel Accessory Kit is built for heat transfer vinyl projects: shirts, tote bags, hats, and any fabric surface that can be heat-pressed. The Decal Vinyl Accessory Kit is for permanent adhesive vinyl: tumblers, car decals, mugs, windows, and home decor. Both kits include a blade compatible with the machines we carry.

Question 6

Which machine is best for beginners?

Accepted Answer

The Cricut Explore Air 2 is the easier starting point. Cricut Design Space is straightforward, there is a large community of tutorials online, and the machine handles vinyl, HTV, and cardstock well. The Silhouette Cameo 4 offers a wider 12-inch cutting area and works without a subscription for basic cuts, which some makers prefer as they grow.

Question 7

Do you ship internationally?

Accepted Answer

We currently ship within the United States only. All physical orders, including machines, accessory kits, and bundles, are fulfilled to US addresses. Digital template packs are available worldwide and delivered by download link with no shipping required.

Frequently asked questions