Shipping and returns
How your order gets to you, and what to do if something needs to come back.
Shipping
Where we ship
We ship physical orders within the United States only. Digital template packs are delivered by download link and are available worldwide with no shipping required.
Processing time
Physical orders ship within 1 to 3 business days of your order being placed. You will receive a shipping confirmation email with tracking once your order leaves our facility.
Delivery estimates
Standard shipping typically arrives in 3 to 7 business days after processing. Expedited options are shown at checkout when available. Delivery estimates are provided by the carrier and are not guaranteed.
Shipping costs
Shipping costs are calculated at checkout based on your location and the weight of your order. The exact amount is shown before you confirm payment.
Digital downloads
How delivery works
After checkout, you will receive an email with a secure download link. The link is active for 30 days and allows multiple downloads. If the email does not arrive within a few minutes, check your spam folder.
File formats included
Every SVG template pack includes SVG, DXF, PNG, and PDF files. SVG and DXF are the cutting files for Cricut Design Space and Silhouette Studio. PNG is a high-resolution image for print or reference use.
Returns
Physical products
We accept returns on unopened physical products within 30 days of delivery. Items must be in their original condition and packaging. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
How to start a return
Email inkwell-supply@sogoodmail.co with your order number and the reason for the return. We will respond within 2 business days with return instructions.
Digital products
Digital downloads are not returnable once accessed, because the files are delivered immediately and cannot be un-downloaded. If a file is corrupted, does not open correctly, or has a quality issue, email us within 7 days of purchase and we will resolve it.
Damaged or incorrect items
If your order arrived damaged or you received the wrong item, email us with your order number and a photo of the item. We will send a replacement or issue a full refund at no cost to you.
Questions about your order? inkwell-supply@sogoodmail.co